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Delivery Service & Returns

Tabby & Jack's
Delivery Service!

Tabby & Jack's is happy to offer delivery service for our neighborhoods in Dane County.  We do have a few conditions, to make it a feasible service for our clients:

1. FREE DELIVERY for all orders over $75!
2. SAME DAY DELIVERY for Orders placed Monday through Friday before Noon (if all items are in stock).
3. Orders between $50 -$75 will incur a $5 delivery fee.
4. All Orders must be over $50.
5. All deliveries must be in our delivery area (see map and store location areas below).
6. If you are not in our delivery area or your order is below $50, we are happy to prepare it for Curb-side pick up.

THANK YOU
FOR SHOPPING LOCAL!

Tabby and Jack’s Return Policy

What We Can Return:

Food: We understand that you may have a picky eater at home and finding the right food can be challenging. Rest assured that all of our food is 100% guaranteed.

What we need:
Per manufacturer policy we need the original packaging as well as half of the purchase (food) in order to complete the return.

Defective Goods: We are happy to return goods that may have failed you due to manufacturer defects. Please understand that a store manager will review the product to determine if indeed the product is defective and we ask for your patience as this process may take some time.

What we need:
The original receipt from purchase, your name, a phone number to reach you at, as well as an email address.

Products in Original Packaging: We are happy to return items that are unused and can be returned immediately to the retail floor.

All returns must be made within 30 days of the original purchase.

What We Can’t Return:

Toys: Because your dog has that beautiful smile with those gorgeous canine teeth, we cannot return products that have been chewed or that have been outside.

Treats and Supplements: We cannot return treats or supplements that have been opened. If you would like, you may donate these items to any animal rescue organization that Tabby and Jack’s works with. We are happy to facilitate that donation for you.
**NaturVet** - The only brand of supplements that we can take back.

We do not facilitate any cash returns at this time.

All refunds will be made by store credit (gift card), credit to a credit/debit card, or by company check. Checks can only be written by managers. If a manager is not on-site we will mail the check to you directly.

Tabby and Jack’s is currently accepting these methods of payment

  • Cash

  • Debit Cards

  • All Major Credit Cards

  • Gift Cards

  • Reward Cards